![]() ![]() All replacements or exchange of Products shall be effected subject to stock availability.A courier payment slip is to be furnished to DoctorOnCall for the purpose of reimbursement. 6 and 7 of this Return and/ or Exchange Policy have been fulfilled, refunds/ exchanges will be made to the Customer, and the Customer will be reimbursed by DoctorOnCall for any courier charges incurred in returning of the Products. DoctorOnCall will inspect the returned Products upon receipt of the same. The return of a Product by a Customer does not automatically warrant for an exchange or refund.Failure to return the Product as described in clause 6 and 7 will result in a cancellation of the return and/ or exchange request, and any fees incurred in delivering the package back to the Customer will be borne by the Customer.For rehab products, wheelchairs, electronic products, and medical devices, all products must be returned in its original packaging with cables, accessories, and documentation including manuals and warranty card intact.The affected Products MUST be returned in its new, unused, original condition, with quantity and packaging delivered to Customer.Upon approval of the Return and/ or Exchange request, the Customer is to deliver the affected Product back to the address of the vendor as stated on the parcel received.The Customer will be contacted by DoctorOnCall within one (1) day of request for return and/ or exchange to inform the Customer of the return and/ or exchange process.DoctorOnCall reserves the right to reject the request for return and/ or exchange if not notified by the Customer within one (1) day of receiving the product. ![]()
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